Students’ satisfaction with healthcare services in federal universities in Southwestern Nigeria
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A B S T R A C T
This study assessed the availability of healthcare services in Southwestern Nigeria’s federal universities. Similarly, it examined students’ satisfaction with healthcare services in the study area. Furthermore, the study determined the relationship between healthcare services and students’ satisfaction. Descriptive survey research design was adopted for the study. The study’s population was 193,526 students while the sample was 1,144 students drawn from three universities in the study area. ‘Students’ Satisfaction with Healthcare Services Questionnaire (SSHFQ) was used in gathering data for the study. The analysis of gathered data was done using percentages, weighted average and Pearson Product Moment Correlation. The results indicated that healthcare services in the institutions of study were fairly or moderately available (2.6). Furthermore, the study indicated that students were fairly satisfied 576(52%) with healthcare services. It was also found that availability of healthcare services has significant relationship (r=0.72< 0.05) with students’ satisfaction. It was concluded that healthcare services in the study area were inadequate and students’ satisfaction was influenced by the level of availability of healthcare services. It was recommended that university management and government should build more wards, procure more beds, modern healthcare technological gadgets, as well as organise professional training for medical personnel on the need to treat patients professionally and with due respect.