An investigation to students’ satisfaction with a university’s web portal
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A B S T R A C T
This study examined the factors related to system and users that affect satisfaction with the web portal of the University of Ibadan undergraduates. Out of 14,384 undergraduate students, the study used the proportionate to size sampling technique to choose 388 as the sample size. Participants were chosen by convenience selection from each faculty. A validated instrument was used to collect the data, and a significance level of 0.05 was applied to the analysis. The results revealed that computer anxiety, computer literacy skills, faculties, information literacy skills, service quality, sex, student level, and system quality were significant predictors of students’ satisfaction. Conversely, information quality and age were not significant predictors. Given the results, it is advised that the University of Ibadan’s web development unit should prioritize improvements to the undergraduate web portal, focusing on ease of use, fast loading speed, easy navigation, and flexibility. Computer literacy skills should be integrated into the student curriculum to improve computer usage skills and reduce anxiety.